Humanmade User Access Terms, Conditions and Agreement

HUMANMADE

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Humanmade Recurring Payment Terms

By enrolling into any recurring User Access plans, the purchaser agrees to the following terms and conditions statement: 

I, the Customer, authorize Humanmade to, on a recurring basis, automatically charge the debit or credit card account I specified, or to automatically debit the checking or savings account I specified for payments due to Humanmade for my recurring user access plan I have chosen.                    

I understand that Humanmade will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on my recurring Humanmade bill. Humanmade will initiate transfers or charges each billing cycle on the date my bill is due. The origination of ACH transactions to my checking or savings account must comply with the provisions of U.S. law.

Humanmade may continue to attempt processing any past-due payments at any time up until Humanmade closes the account.  Humanmade may choose at their discretion to keep open or close an account at any point if the account is in a past-due status.  Humanmade may discontinue processing of recurring charges if Humanmade is unable to secure funds from my debit or credit card or from my bank account for the payments I have authorized due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information I provided. IF I CANNOT PAY MY BILL, MY HUMANMADE ACCOUNT WILL BE SUSPENDED UNTIL PAYMENT IS PROCESSED.  Humanmade may choose to discontinue recurring charges and close the account at any time if there are any past-due charges.  A suspended account does NOT allow entry into Humanmade.

I also understand that this authorization to pay my Humanmade account identified above by recurring charges or debits is entirely optional and is not required to obtain or maintain my account with Humanmade.

I am responsible for providing Humanmade with accurate payment account information if such information changes in the future. I understand that I may update my billing information by navigating to my personal profile in the Glofox Humanmade app, emailing billing@humanmade.org, or contact Member Services directly, at minimum seven (7) days prior to my next due date to request recurring payments be changed or discontinued, or payment information updated.  Humanmade will not initiate further transfers or charges after I have cancelled and has had seven (7) days to process my request. I also understand that I am not waiving my rights under the Electronic Funds Transfer Act to stop payments by directly contacting the financial institution where I have the checking or savings account I specified above, and that my exercise of such rights does not constitute a breach of this authorization.

Humanmade User Access Plan Terms

All User Access plans must be started no later than 30 days after purchase.  All plans will automatically become active after 30 days if the user does not activate it earlier.

All Monthly User Access (Recurring) plans automatically renew monthly via credit card.  All Annual User Access (Recurring) plans automatically renew monthly after 12 months, or after 13 months if the user chooses to retain their 1-month user access gift for themselves.

All Student User Access plans require proof of active and current student status and enrollment in an accredited school.  Accredited trade and vocational schools may qualify, please speak with the front desk Member Services for details.  If an individual does not provide proof up to Humanmade standards, the Student Plan will be cancelled and refunded.  If an individual continuously purchases a Student Plan without being eligible, Humanmade reserves the right to refuse the individual to purchase any Student Plan in the future.

All recurring plans (excluding Corporate plans) must be cancelled via email to billing@humanmade.org within 7 business days of their automatically renewal date.  A refund is ineligible for refund if a cancellation request was not performed by these terms.  If a user requests cancellation by these terms and another charge occurs, Humanmade will initiate refund for the erroneous charge within 7 business days of the user notifying Humanmade via billing@humanmade.org.  

Corporate User Access plans must request cancellation, transfer, removal or additions to plan at least 14-days before the 1st of the month to accounts@humanmade.org.  All seat changes will take effect on the 1st of the month.  Seat ownership does not transfer mid-month.  A seat may be added in the middle of the month, but must pay the prorated fees.  All payments must be made on the same credit card as one charge.

All minors must be accompanied by a guardian and sign up for a Minor User Access plan in person and the front desk with Member Services.  No individual under the age of 18 may purchase a User Access plan online.

Humanmade Training Cancellation and Refund Policy

  • Training refunds can be provided if you cancel at least 24 hours in advance of the training.

  • To cancel out of a class please stop by Member Services in person or call by phone. Messages left for cancellation may not be received before the 24 hour window, it is the users responsibility to receive confirmation of cancellation.

  • Any cancellations outside of our cancellation policy are not eligible for refund.


Humanmade User Terms, Conditions and Agreement

Welcome to Humanmade, user access includes:

  • Access to shop during open hours. (Unless reserved for special events)

  •  Access to tools and equipment. (Most tooling and equipment require safety training)

  •  Access to creative design and production software.

  •  Access to Wi-Fi Internet service.

  •  Access to training discounts.

  •  The right to reserve equipment in advance of visit.

  •  An invitation to participate in community-only events and workshops.

  • Access to Humanmade staff, community members, and the extended Humanmade community.

Humanmade Community Guidelines and Responsibilities:

  • Be Safe.

  • Know, understand, and follow all Humanmade facility rules.

  • Observe and adhere to all policies and general good etiquette.

  • Do your part to keep the shop clean and organized.

  • Be a respectful and positive member of the community.

Humanmade Safety Guidelines:

Humanmade community members are responsible for looking after themselves, other members of the community and the shop itself. Please do your part to keep yourself and your fellow community members safe.

  • Safety is everyone’s responsibility and it starts at a personal level. Please exercise your best judgment when using tools and equipment and seek professional advice whenever necessary.

  • Tiredness, exhaustion, and sleep deprivation can lead to mistakes, accidents, and serious injury to yourself and others. While working at Humanmade, please pace yourself, take breaks, and get plenty of rest.

  • Humanmade reserves the right to ask anyone to leave if they do not appear to be physically, mentally, and emotionally alert enough to operate equipment safely.

  • Clean up after yourself and return all tools to where they belong. 

    • (A clean and well-organized shop is a safe shop.)

  • Use appropriate safety gear in restricted areas and during dangerous operations: safety glasses, ear protection, welding hoods, gloves, dust masks, etc.

  • Always wear sturdy, closed-toed shoes. Steel-toed safety shoes are preferable. Open-toed footwear of any kind is NOT permitted in the metal or woodshops.

  • Humanmade recommends wearing clothing made of natural fibers. (Synthetic fabric blends can melt when exposed to high temperatures.)

  • Do not wear loose clothing near machines with rotating parts. Tie back long hair, roll-up long sleeves, remove dangling jewelry and personal accessories. Gloves should not be worn when working with equipment or machinery with rotating parts.

  • Be mindful of where your Humanmade badge is. If using a badge lanyard position badge a safe distance away from operation, Humanmade strongly suggests a safety breakaway type of lanyard.

  • ANSI Z87.1 certified eye protection must be worn at all times in designated areas. Sunglasses and prescription eyeglasses are not adequate, effective eye protection is impact and shatter resistant and has rear and side guards. (Safety glasses are available at reception and outside all workspaces that require them.)

  • Never leave a machine unattended while it is powered up.

  • Never distract or talk to anyone during a machining operation.

  • Never use a machine you are not qualified, competent, or cleared to use.

  • Never operate machines under the influence of any intoxicating substance. Including prescription drugs with side effects that could impair your judgment.

  • Be realistic about what you DO and DO NOT know. Don't make assumptions about machines, setups or work holding. Consult handouts, textbooks and Humanmade staff before performing an operation for the first time.

  • Check each machine for safety before you begin an operation. DO NOT assume the previous user left it in a safe state.

  • DO NOT attempt to use a machine in a manner inconsistent with its design or intended use.

  • It is your responsibility to ensure the workspace; tools, machines and equipment will accommodate your project. Humanmade will not be held liable for damage to your work or materials.

  • If you experience an injury at Humanmade, please seek medical assistance immediately and inform Humanmade staff as soon as possible.

Humanmade Shop Rules:

To ensure Humanmade is an open, inviting place for all of its community members, we ask that you observe the following rules:

  • Comply with all posted signage and Humanmade staff requests.

  • No company or individual may use Humanmade's address (150 Hooper Street, Unit 400, San Francisco, CA 94107) or any variation of said address as their business address.

  • Absolutely no individual is to access the 150 Hooper Street rooftop, this is terms for immediate user plan termination and may result in temporary to permanent suspension from Humanmade.  No individual is to access 150 Hooper Street building floor levels 2 or 3, nor access any part of 100 Hooper Street - all of which may result in user plan termination and may result in temporary to permanent suspension from Humanmade.

  • Smoking is not allowed inside Humanmade. We ask that individuals who smoke please do so outside and away from the entrances and abide by the building signage. Vaping or use of e-cigarettes is likewise prohibited inside Humanmade.

  • Do not leave personal projects, materials or work out; if left unclaimed it will become property of Humanmade and disposed of. Humanmade does not owe financial or material replacement of any work and/or materials left by an individual which has been disposed of.

  • Humanmade is a drug-free environment. Do not use or possess illegal drugs at Humanmade. Anyone found to be in possession of or attempting to distribute illegal drugs on the premises will have their access terminated immediately.

  • Anyone presumed to be under the influence of any intoxicating substance (including but not limited to alcohol, cannabis, illegal or prescription drugs) will be asked to leave the premises.

  • Anyone acting in a disruptive or threatening manner will be asked to leave the premises. Any escalation of this behavior may result in the revocation of all access privileges and the notification of relevant authorities.

  • Napping and sleeping is not allowed inside Humanmade.

  • Inform Humanmade staff of any potential hazards and safety concerns immediately.

  • Inform Humanmade staff of any equipment failure or damage immediately.

  • DO NOT attempt to repair any damaged piece of equipment or tooling yourself. (Most unintentional damage will not result in any charges or penalties. It is at Humanmade’s discretion to determine when and if a community member is responsible for equipment or tooling replacement or repair.)

Humanmade Etiquette:

Humanmade expects you to respect our staff, instructors and your fellow community members. We do not permit and will not tolerate any inappropriate conduct. The following shop etiquette suggestions are meant to ensure a positive experience for all:


  • Please be polite to Humanmade staff, fellow community members, and guests.

  • DO NOT use abusive, insulting, or demeaning language or profanities in any manner or make comments that harass are bothersome or discriminatory.

  • Please DO NOT touch any other community member’s work without the direct explicit permission of that individual.

  • Respect other community members’ privacy.

  • Clean up after yourself thoroughly. Please leave equipment, tooling and workstations cleaner than you found them and ready for the next member.

  • Please DO NOT “Hover” around tools and equipment. No community member should attempt to monopolize any available equipment or tools.

  • Please ask permission before giving unsolicited advice.

  • If another community member solicits your help or advice, please do your best to help them or direct them towards any member of the Humanmade staff.

  • Community members are not obligated to and should NOT open any doors for anyone. (Please allow Humanmade staff to decide admittance into the workspace.)

  • Photography and video are allowed for personal and community use. (Please get community members' permission before photographing or videotaping them or their projects. For safety reasons, always warn people before using a flash.)

  • Please use your best judgment when entering into any community member-to-community member transactions or agreements. You enter into any such arrangements at your own risk. Humanmade does not provide any insurance or protection of any kind for such interactions.

Humanmade Equipment Access Policy:

  • Only active Humanmade community members may engage in work and the use of tools and equipment at Humanmade.

  • Community members are required to take and pass ALL REQUIRED FSO (Fundamental Safety and Operations) and/or AOS (Advanced Operations and Skills) for all tools and equipment that can cause personal injury or be damaged through improper use. You may not access any such tools and equipment until you’ve completed and passed the required FSO’s and/or AOS’s (This is a requirement of our insurance. NO exceptions will be made.)

  • Anyone found to be operating tools or equipment without having taken and passed the required FSO and/or AOS training will result in the revocation of all of their access privileges.

Humanmade Equipment Reservation Policy:

  • Active community members are welcome to reserve time on select pieces of equipment in advance of your visit. 

  • Equipment may be reserved from a minimum of 1 to a maximum of 4 hours. (Due to their popularity our Laser Cutters have a maximum time limit of 2 hours.)

  • Only 1 reservation per single piece of equipment may be made per day and only 3 reservations may be made on any single piece of equipment per week.

  • You may NOT reserve and operate 2 pieces of equipment simultaneously, the only exception to this rule are 3D Printer reservations.

  • You must make a reservation for using a 3D printer. While a print job is running, you may reserve and use another machine in another area of the shop. You must return to the 3D printer when the print is scheduled to finish, or if you are informed by Humanmade staff that there is an issue with job/printer. Members are responsible for failed prints caused by unattended printers, and may be found to be financially responsible for damage to the machine if the damage could have been easily prevented by frequently checking the machine and print status.

  • You may NOT start your reservation early, though you may move up your reservation start time if the equipment is available.

  • You may be allowed to continue working after your time has expired if no one has the equipment reserved following you. (DO NOT make assumptions, check with staff for availability of time extension.)

  • You may NOT work more than 8 total hours per 24-hour period on any piece of equipment and a 1 hour rest break is strongly suggested between all 4 hour reservations.

  • Start cleaning up 15 minutes prior to the end of your reserved time. You MUST be ready to surrender the workspace and equipment to the next community member at the beginning of their scheduled reservation. (DO NOT make anyone wait for you as their time will not be extended.) 

  • If you are more than 15 minutes late without notice, your reservation is forfeited and made available on a first come first served basis. This missed reservation may count towards your day/week allotment.

  • Community member reservation privileges may be suspended for excessive last minute cancellations, no shows, late clean-ups or calendar manipulation. 

  • Reservations and cancellations are made by speaking with the front desk Member Services

Humanmade Outside Equipment and Materials Policy:

  • Humanmade reserves the right to limit or restrict the use of outside equipment, tooling, materials, chemicals and chemistry in the workshop.

  • Humanmade management must clear all outside equipment and tooling before it is brought into the workshop.

  • You must be prepared to provide a current Material Safety Data Sheet (MSDS) for any materials, chemicals or chemistry if requested.

  • If like tools and equipment exist on-site and require an FSO training, you may be required to first take the FSO before on-site use is permitted. The Humanmade management has the authority to make this determination.

  • We strongly suggest clearly marking and labeling outside tools and equipment you plan to use on-site.

  • Humanmade assumes no responsibility for loss or damage to your materials, tools or equipment.

  • If you wish to make a donation of materials, equipment or tools please ask to speak directly with management. (If she/he is interested in accepting your donation you will be provided with an equipment donation form.)

Humanmade Badge Policy:

  • Badges are issued to community members for both access and identification purposes and MUST be worn and visible AT ALL TIMES while on-site.

  • Badges are non-transferable and DO NOT extend access privileges to anyone other than the individual named on badge.

  • Community members may NOT use their badge to provide access to the workshop or equipment to anyone other than him/herself. (Violation of this policy will result in BOTH the individual wearing the badge and the individual named on the badge having all access privileges revoked/denied.)

  • All community members MUST badge in independently. DO NOT piggyback or allow others to do so. (This policy insures that only active community members enter the workspace.)

  • If you’ve forgotten or misplaced your badge a temporary badge MUST be acquired at reception before entering the workspace. (Temporary badges will only be issued to any individual a total of 3 times. Replacement badges are $10 dollars each.)

Humanmade Guest Policy:

Humanmade welcomes your guests and encourages you to share your Humanmade experience with friends and family. A member of the Humanmade staff will be happy to provide a guided tour of our facility for your guests. For prolonged visits discounted “User Guest” access options are available for purchase at reception or via the website.


  • All guests MUST check in at reception and will be required to sign and complete our Visitor Profile and Tour Waiver prior to their staff guided tour.

  • Guests that wish to stay at Humanmade for prolonged visits (longer than a tour) or participate in projects or activities you are undertaking MUST acquire a discounted Guest of Member Pass, an Individual Day Pass, or a Humanmade Membership of their own.

  • Only active Humanmade Community members may engage in work and the use of tools and equipment at Humanmade.

  • User Guest Pass holders are subject to all Humanmade community member rules and policies, including FSO requirements.

Minors at Humanmade Policy:

  • Individuals under the age of 18 must purchase user access plans at the front desk with Member Services.

  • Individuals under the age of 18 must stop and check in with the front desk Member Services team if they enrolled in any class or workshop prior to attending in order for Humanmade to verify eligibility and waiver status.

  • Children and young adults 12 through 17 years of age are welcome to work on projects with you at Humanmade ONLY IF they have been added-on to your account. (See member services for details).  

  • Children less than 12 years of age are NOT permitted on-site except for the following activities: certain special events, age appropriate kid’s sessions or adult supervised tours.

  • Children must be under the direct supervision of an adult parent or legal guardian at all times while on the premises. Humanmade does not provide a child supervision service while parent or guardian is otherwise occupied.

  • Most trainings at Humanmade are open to children as young as 12 years of age when taken with a parent. Some training sessions are not available to children based on the inherent danger in the operation of the equipment utilized. Training descriptions on website list age restrictions.


See Humanmade Member Services or email info@humanmade.org for additional guidelines and policies.

Animals at Humanmade Policy:

  • Humanmade has a strict NO PETS policy. Please leave pets at home.

  • Service animals are permitted on-site. (We strongly suggest for your service animals health and well being that you put a good deal of thought and consideration into deciding which areas of the workshop to enter with your animal. Areas such as the Machine Shop, Wood Shop, Welding/Hot Shop, and Metal Shop present serious environmental hazards for your animal. These areas are prone to loud/high pitch noises, sharp metal/wood debris, sparks, molten/hot metal, UV light exposure that could cause retina damage, projectiles of various sizes, and irritating dust/noxious fumes.)

  • Service animals must be tethered to their owner at all times

  • Please do not allow your service animal onto furniture, machine or tools.

Any service animal that poses a threat to our community members or creates an environmental hazard themselves will be asked to be removed or relocated.

Humanmade Alcohol and Cannabis Policy:

  • Cannabis is not permitted at Humanmade or on the 150 Hooper & 100 Hooper campus.

  • Alcohol is not permitted at Humanmade unless the Humanmade leadership team has granted prior written authorization.

  • Operating tools or equipment after consuming alcohol and/or cannabis is strictly prohibited.

  • If found operating tools or equipment while under the influence of alcohol and/or cannabis is grounds for permanent access revocation.

  • If found on site exhibiting unsafe, offensive or disturbing behavior while under the influence of alcohol and/or cannabis is grounds for permanent access revocation.